You've received numerous comments about the harsh interpersonal style of that leader, lawyer or partner. He or she trigger distress in the work environment and, worse, seem incapable of changing. As the office manager, you’re often the one who has to take action, as unpleasant and anxiety provoking as that might be for you.
This highly interactive session will help you discover what drives abrasive leaders to behave in the ways they do, common myths about this types of personality and five organizational mistakes that inadvertently support this damaging behaviour. You’ll learn about new data that exposes the effects of the behaviour on key organizational indicators. Most importantly, you will leave the session equipped with practical strategies for dealing with any abrasive leader successfully with confidence, competence and poise.
The use of this seal is not an endorsement by the HRPA of the quality of the program. It means that the program has met the HRPA criteria to be pre-approved for recertification credit.